Return/Refund Policy

RETURN / REFUND POLICY

Woodronic 100% Guarantee of Satisfaction & Return Policy

 

Returns

All the Woodronic products enjoy 1-year warranty. To be eligible for a return, your item must be unused or in the same condition that you received it. It must also be in the original packaging. 

Cigar Humidor: If you are not 100% satisfied with any cigar humidors that you purchased from Woodronic, you may return it in original condition within the warranty period for full credit or refund.

Board Game Set: If you are not 100% satisfied with any board game sets that you purchased from Woodronic, you may return them in original condition within the warranty period for full credit or full refund. 

Directions for Returns: Please contact our Customer Service at <support@woodronic.shop> before you decide to return our products for refund. To complete your return, we may require a proof of your purchase. 


There are certain situations where only partial refunds are granted (if applicable) :
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 1 year after delivery

We will pay for return shipping if your package was damaged or it was our error when it reached you.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of these above and you still have not received your refund yet, please contact us at support@woodronic.shop, and our customer service will help you figure this out. 

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at <support@woodronic.shop> and our customer service will help you deal with the exchanges.