Return Policy

Returns

We offer free returns within 30 days of purchase. You can return your product for a different product, or a refund to the original payment method. We have different return policies under different circumstances as below.

To be eligible for a free return, your Woodronic product needs to meet the following requirements:

  • Your product is under its limited warranty period.
  • Your product has some manufacturing defect(s).

To be eligible for a return, your Woodronic product needs to meet the following requirements and you are responsible for the shipping fee of return:

  • Your product is under its limited warranty period.
  • Your product is unused or in the same condition as when you received it.
  • Your product is in its original packaging. 

Below are some exceptions not qualified for our return

  • Items for sale are final and cannot be returned or exchanged.
  • Returned items are sold by unauthorized third parties, not by Woodronic official channels.

To initiate a return, please complete the following steps:

  • Proof of your purchase is required, like your order number. 
  • Pictures of your product and package are required.
  • Contact our Customer Service at support@woodronic.shop.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 to 3 business days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, contact your credit card company, since it may take some time before your refund is officially posted, or contact your bank as there is often some processing time before a refund is posted. 
If you’ve done all of these above and you still have not received your refund yet, please contact us at support@woodronic.shop, and our customer service will help you figure this out. 

 

Replacements

We only replace items in case they are defective or damaged. To request any replacement, please follow the steps as below:

  • Proof of your purchase is required, like your order number. 
  • Pictures of your product defect with a brief description are required.
  • Contact our Customer Service at support@woodronic.shop.